I rarely begin with the answer—or assume the first version of the brief has named the real problem. I ask why, listen to the people closest to it, and look for the strongest evidence the context can support. Often, that evidence changes the question before it shapes the answer.
My process loops—on purpose. I move fluidly between gathering evidence, zooming into details, stepping back to the wider system, modelling possibilities, and choosing a direction. These moves repeat whenever the work reveals something new.
But the loop cannot run forever. Thinking needs a way to decide. Once a direction is sufficiently grounded, I make it tangible. Building creates new evidence, and the next question becomes clear once there is something real to respond to.